Privacy Policy

1. Introduction

This Privacy Policy describes how Reflectfy ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services at the Site, sign up for an account, otherwise communicate with us (collectively, the "Services"). This policy applies to visitors, users, and customers of our feedback collection and analysis platform.

2. Information We Collect

We collect and process the following types of information:

• Basic contact details (name, email, phone number)
• Account information (username, password)
• Company information (for B2B clients)
• Feedback data submitted through our platform
• Usage data and analytics information
• Payment information (processed by our payment providers)

3. How We Use Your Information

We use your information to:

• Provide and improve our feedback collection and analysis services
• Process payments and manage your account
• Communicate with you about our services
• Analyze usage patterns and improve our platform
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services to support our operations:

• Google APIs for various functionalities
• Lemon Squeezy for payment processing
• OpenAI for AI-powered insights
• Amazon Web Services (AWS) for hosting and cloud services
• PostHog for analytics (see their privacy policy for details)

5. Data Retention

We retain your personal information and collected feedback data for as long as necessary to provide our services and comply with legal obligations. The specific retention period may vary based on the type of data and applicable laws.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access to your data
• Correction of inaccurate data
• Deletion of your data
• Objection to certain data processing
• Data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. International Data Transfers

As we serve customers worldwide, your data may be transferred to and processed in countries other than your own. We implement appropriate safeguards to protect your information in these cases.

8. Security

We implement reasonable security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@reflectfy.com

Data Protection Officer: Youssef Siam